Find answers to common questions about our water damage restoration and remediation services
Yes! We provide 24/7/365 emergency water damage restoration services. Water damage can occur at any time, and immediate response is critical to minimize damage. Call us anytime at 1-800-DOPOR-24 and we'll have a team at your property within 1-2 hours.
Most homeowner insurance policies cover sudden and accidental water damage, such as burst pipes, appliance leaks, and storm damage. However, coverage varies by policy. We work directly with your insurance company, provide detailed documentation, and can help you navigate the claims process to maximize your coverage.
The timeline depends on the extent of damage. Water extraction typically begins within hours of our arrival. Drying usually takes 3-5 days, and complete restoration can range from 1-2 weeks for minor damage to several weeks for major projects. We provide a detailed timeline after our initial assessment.
We guarantee a response time of 1-2 hours for emergency calls in our service area. Our trucks are fully equipped and ready to go 24/7, ensuring we can begin water extraction and mitigation immediately upon arrival to minimize damage.
We handle all types of water damage including: burst pipes, flooding, sewage backups, storm damage, roof leaks, appliance malfunctions, toilet overflows, and more. We're equipped to manage clean water, grey water, and black water (sewage) damage with proper safety protocols.
Our process follows IICRC standards: 1) Emergency contact and dispatch, 2) Inspection and damage assessment, 3) Water removal and extraction, 4) Drying and dehumidification, 5) Cleaning and sanitizing, 6) Restoration and repairs. We document everything for insurance and keep you informed throughout.
It depends on the extent of damage. For minor water damage affecting a small area, you can typically remain in your home. For extensive damage, sewage backups, or when we need to perform our pack out service, temporary relocation may be necessary for your safety and comfort. We'll advise you based on your specific situation.
Pack out services involve carefully inventorying, packing, and moving your belongings to our secure, climate-controlled facility during major restoration projects. We clean and restore salvageable items, store them safely, and return everything once restoration is complete. This protects your belongings and gives us full access to perform thorough restoration.
Yes! All our technicians are IICRC (Institute of Inspection, Cleaning and Restoration Certification) certified in water damage restoration, applied structural drying, and related specialties. We also maintain ongoing training to stay current with the latest techniques and equipment.
Absolutely. Mold can begin growing within 24-48 hours of water damage, which is why rapid response is critical. We provide comprehensive mold remediation services including inspection, containment, removal, and prevention strategies. Our antimicrobial treatments help prevent future mold growth.
We use professional-grade, industry-approved equipment including: infrared cameras and moisture meters for detection, truck-mounted and portable water extractors, industrial dehumidifiers, high-velocity air movers, HEPA air scrubbers, and thermal imaging cameras. Our equipment ensures thorough water removal and complete structural drying.
Our certified technicians assess each item and material based on contamination level, extent of damage, material type, and replacement cost versus restoration cost. We always try to restore rather than replace when safe and practical. We document everything for insurance purposes.
Yes! We provide water damage restoration services for commercial properties of all sizes, including offices, retail spaces, restaurants, warehouses, and industrial facilities. We understand the importance of minimizing business interruption and work efficiently to get you back to operation quickly.
If safe to do so: 1) Stop the water source if possible, 2) Move valuable items to a dry area, 3) Remove standing water with mops or towels, 4) Turn on fans and open windows for ventilation, 5) Do not use regular vacuum cleaners on wet floors, 6) Document damage with photos, 7) Call your insurance company. Most importantly, stay safe and don't enter water if electrical hazards exist.
Costs vary widely based on damage extent, affected area size, water contamination level, and required repairs. We provide free estimates and work directly with insurance companies. Most water damage restoration is covered by homeowner insurance policies. We offer transparent pricing and will discuss costs before beginning work.
Yes, we are fully licensed, bonded, and insured. We carry comprehensive liability insurance and workers compensation to protect you and our team. We're also certified by the IICRC and maintain all required state and local licenses for restoration work.
Our team is here to help 24/7. Contact us anytime for answers or emergency assistance.
